Yesterday, the reporter visited some of the institutions that sold prepaid cards, but found that the “payment agency prepaid card business management method†currently has nothing to do with various beauty, fitness, hairdressing and other institutions. When implementing prepaid consumption, most merchants do not sign contracts and only register personal data. Consumers hold receipts as vouchers, and it is difficult to defend their rights in the future.
Recently, there was a member of the public, Miss Luo, who went to a beauty shop near her residential area to experience consumption. She could not follow the marketing strategy of the clerk and opened a beauty card of 2,980 yuan. "Pay cash, no contract vouchers, the clerk gave me a membership card, and then use the card to spend." Miss Luo told reporters that if the beauty shop owner "walking", consumers have no way to claim. Miss Luo’s experience has been eccentric in many beauty salons. The public, Miss Li, is a prepaid card "Canu". She holds four or five prepaid cards for beauty salons and hair raising halls. "Some beauty agencies say that they can help you open the card. I have never seen the card. After the payment, the booklet registration information will be reduced for each purchase." Miss Li also said: "Every time you prepay The store does not give an invoice, usually a receipt."
According to the "Measures", the fund limit for a single-name prepaid card cannot exceed 5,000 yuan. However, many beauty salons have gold cards, diamond cards, etc., and the recharge amount ranges from 5,000 yuan to 20,000 yuan. Yesterday, the reporter visited a number of beauty, hair care, and fitness institutions. For the "Measures" just implemented, almost all the organizations surveyed said that they "don't know."
Prepaid card redemption is difficult
The Measures stipulate that card issuers should provide card withdrawal or card redemption services. The reporter learned that the current market withdrawal or redemption card is very difficult, most merchants said that "only transfer, can not return the card." The redemption problem of prepaid cards is more prominent in the beauty and fitness industries. The beauty consultant of a beauty salon in Huabai Road clearly told the reporter: "The recharge card cannot be transferred once it is sold. The stored value card is for the discount service. The different stored value represents different discount ranges." The card is divided into monthly, quarterly, and annual cards. Once processed, the card cannot be returned. "Members who want to use it if they don't want to use it can be transferred."
Consumer complaint hotline: the premature consumption of beauty agencies is difficult to supervise
The reporter called the 12315 telephone hotline of the Municipal Industry and Commerce Bureau Complaint Reporting Center to ask who should supervise the prepaid consumption of beauty and fitness institutions. The staff said that if the beauty salon only records the receipts, even the membership card is not available. Once the beauty salon is closed or the enterprise is cancelled, it is more troublesome to recover. "You first provide the name of the business. I will help you check if the company is registered. There are business registrations. Once a dispute arises, there are shops that are better handled. Similar to this prepaid consumption method, the rules are set by the merchants themselves. The department has a record and it is difficult to supervise."
Lawyer: It is best to sign a written contract with the merchant.
Some professional lawyers have clearly stated that the pre-paid consumption methods of beauty and fitness institutions do have loopholes in supervision.
“In the past few years, prepaid consumption has always been a hot spot in consumer disputes. Consumers are not recommended to prepay.†According to reports, disputes fall into several categories. First, the merchants sneaked away and canceled the company, and the consumers had no way to recover the balance. Second, after the consumer saves money, the operator has many constraints when providing services, limiting consumer use. Third, some merchants set the period of use for prepaid consumption, and the balance of the balance is not used, and it cannot be used and refunded. Fourth, after the consumer has recently applied for prepaid consumption, the merchant closes the store and asks the consumer to go to another store for consumption. Consumers must choose to pay in advance, it is best to negotiate a written contract with the merchant, rather than paying after listening to the verbal negotiation. Once the rights are defended or the lawsuit is filed, the verbal agreement is difficult to restore. The contract stipulates the responsibility and handling of consumer items, consumer prices, consumer disputes, and it is best to specify the terms that give consumers the ability to terminate the contract. Therefore, remind the beauty lovers to learn to use smart consumption.
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