The “safety†situation of household consumption is not optimistic, experts say that strengthening supervision and corporate self-discipline are indispensable
3.15, this holiday of consumers, but many bad businesses are worried. The theme of this year's Consumer Rights Day is "consumption and security," and when it looks at all aspects of the household consumption process, it finds that there are still traps of one kind or another. Even if consumers are careful, it is possible to be careless. Deep in it.
Home consumption "security" is still not optimistic
If it is not too much to compare the house decoration, the choice of furniture, and the purchase of building materials into a "gorgeous adventure", in the process of household consumption, from the beginning of the renovation, whether it is facing the designer's flicker, the business's clever words; In the middle of the decoration period, the foreman wrestling with the brave, buying furniture, building materials, etc.; or the delivery, installation, and after-sales of the decoration, the proof of home consumption is a horrible thing for consumers to be "hearted".
The official data also reminds people that the current safe environment for home consumption is not optimistic. Pi Xiaolin, deputy director of the Complaints Department of the China Consumers Association, said that in the household complaints accepted by the China Consumers Association in 2011, complaints about quality and safety accounted for 64.6%, an increase of 2.3 percentage points over the same period of last year, and complaints about quality areas in other industries. The average ratio of % is more than ten percentage points higher. In addition, the quality defects in the production process, the false propaganda in the sales process, the price is not open, and the installation service is not in place, and the environmental pollution after the occupancy is a hidden danger to the safety of household consumption.
Experts say that home decoration is a large-scale consumption process. On the one hand, businesses are becoming more and more savvy, and the traps under the pie are more and more hidden. On the other hand, since the last year, the media has exposed the cottage furniture, formaldehyde flooring, international big names. Events such as frequent product recalls have made consumers feel even worse.
Safe consumption needs to work together
Although the home industry has expressed deep hatred for illegal activities, there are still a large number of corporate names repeatedly on the black list of the industrial and commercial and quality inspection departments, and incidents that endanger the safety of household consumption are still happening. On the basis of behaviors that some enterprises have forgotten, the imperfect standards and regulations, and the failure of the regulatory authorities have also condone the spread of consumption to some extent.
From the unevenness of children's paints, to the chaos of home improvement supervision, to the disorder of the indoor air management market, and the management loopholes in the distribution agency system, such as the lack of such rules and the ineffective supervision, the companies that are good at exploiting the ignorance and conscience, willingly Take the risk and finally let the consumer suffer.
Building a safe environment for home consumption is not something that individual companies can accomplish overnight, but requires the efforts of government regulators, industry associations, and every home company to achieve it. As Zhang Ren, secretary general of the China Building Decoration Association's Residential Decoration Committee, said, the illegal behavior of individual companies in pursuit of short-term profit and small profits has hindered the pace of safe consumption. Only through self-discipline and self-discipline in the whole industry, household consumption safety will not be reduced. An empty talk.
â– Expert statement
Consumer distress can be legally defended
â—Pi Xiaolin, deputy director of the complaints department of China Consumers Association
If consumers have problems in the process of household consumption, the first is to find the operator to negotiate, which problem to find, and the law stipulates "who is responsible for sales." When looking for him, first of all, the attitude must be determined. When negotiating with the dealers, you must make your own attitude clear. Secondly, you must be proactive, you must be able to afford time, you must also pay attention to certain strategies, and you must prepare the necessary Evidence, such as contracts, various damage certificates, etc.
In addition, it should be reasonable to claim, in accordance with the law, that is, to solve the problem of consumption on the issue of consumption, it is not appropriate to take a radical approach to safeguarding rights, affecting their own lives, but also have a certain impact on society. If the above methods still cannot solve the problem, it is necessary to continue to defend rights through other channels, such as finding consumer associations and administrative departments.
Home decoration consumer contract disputes
â— Zhang Ren, Secretary General of the China Decoration Association Residential Decoration Committee
Household consumption safety includes many aspects, such as economic security. The price is not allowed to pay more for consumers through clear price; construction safety, including the safety of the project itself, such as water and electricity, gas can not be arbitrarily demolished, construction should be carried out according to the operating rules, Pay attention to fire safety; air quality safety requires that enterprises should pay attention to environmental protection when designing, use healthy and environmentally friendly materials to avoid indoor pollutants exceeding the standard; the safety of the entire home security system.
At present, the consumer safety problem that occurs more frequently in the process of home decoration, mainly in contract disputes, some consumers and the road guerrillas did not sign a formal home improvement construction contract, resulting in constant disputes. In order to ensure the safety of household consumption, it is necessary to self-discipline in the enterprise and industry, and work hard in terms of service, quality and integrity.
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